Natural Expressions, Inc. Policies and Procedures
General Policies
- Pricing: All prices are listed in U.S. dollars.
- Sales: All sales are final. Please contact us immediately if you have any issues with your order.
- Product Selection: We will provide the closest size or specification to your request. Please note that we do not allow high-grading.
- Minimum Order: A minimum order of $50 applies to off-site purchases. In-store purchases require a $25 minimum for electronic transactions. Cash and gift card transactions have no minimum.
- Sales Tax: A 9% sales tax applies to all purchases, except for wholesalers with a current certificate on file.
- Shipping and Handling:
- A $6 handling fee is applied to online and telephone orders.
- Shipping charges are the customer’s responsibility.
- We ship via USPS Priority Mail Flat Rate Boxes. Current rates are:
- Small: $12
- Medium: $20
- Large: $25
- Custom shipping options are available for larger or specialized items. Please contact us for details.
- Returns: A 10% handling fee and a 10% restocking fee apply to all returns. The customer is responsible for return shipping costs. In the event of a lost, damaged, or compromised package, please provide supporting documentation (such as photographs or tracking information) for resolution. We understand that sometimes colors or project needs change. For exchanges, please note that you'll be responsible for return shipping and any associated cost differences.
Store Hours
Monday-Saturday: 8 AM to 5 PM MST
Please contact us with any questions or concerns.